Information We Collect
When you register and use the mk1 platform, we collect several categories of information to ensure the service operates properly and securely. The types of information collected are as follows:
Account Information
During registration, you are required to provide a username, email address, phone number, and password. This information is used to verify your identity and grant access to your mk1 account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect transaction-related information such as your chosen payment method, transaction reference numbers, and deposit or withdrawal records. mk1 does not store credit or debit card details directly — all payment processing is handled through secure payment providers.
Device & Browser Information
We collect technical data such as IP address, device type, operating system, browser type, and screen resolution. This helps us ensure the mk1 platform runs smoothly across all devices, including the smartphones commonly used by Malaysian users.
Usage Data
We record usage activity such as pages visited, games played, session duration, and account setting preferences. This data is used to improve the user experience and deliver relevant personalised content.
How We Use Your Information
Information collected by mk1 is used solely for legitimate purposes directly related to the provision of platform services. The primary purposes are as follows:
- Account management: Verifying user identities, processing registrations, and managing logins securely.
- Transaction processing: Processing RM deposits and withdrawals accurately and securely.
- Platform security: Detecting and preventing fraud, account misuse, or suspicious activity that could compromise the mk1 platform or other users.
- Service improvements: Analysing usage patterns to improve platform design, loading speed, and the overall gaming experience.
- Service communications: Sends you important account-related notifications, transaction confirmations, or policy updates.
- Legal compliance: Complying with legal or regulatory obligations applicable in Malaysia, including requests from authorised authorities.
Mk1 will not use your information for third-party marketing purposes without your prior consent.
Cookies & Tracking
The mk1 platform uses cookies — small text files stored on your device — to ensure core platform functions run smoothly and to provide a better experience for users.
We use two types of cookies:
- Essential cookies: Required for core functionality such as maintaining your login session and saving language preferences. The platform cannot operate without these.
- Analytical cookies: Used to understand how users interact with the platform, helping us identify areas for improvement.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the mk1 platform.
Data Storage, Security & Third-Party Sharing
Data Security
Mk1 uses SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers. Sensitive data such as passwords is stored in hashed form and cannot be read even by our internal team.
Access to user data is restricted to staff who require it to perform their duties, and all personnel are bound by strict confidentiality obligations.
Retention Period
Account information is retained for as long as your account remains active. Following account closure, certain data may be kept for the period required by law or for internal audit purposes before being securely deleted.
Third-Party Sharing
Mk1 does not sell or rent your personal information to any third party for marketing purposes. Your information may be shared in the following limited circumstances:
- With payment service providers required to process your RM transactions
- With authorised authorities when required under Malaysian law
- With technical service providers that assist in platform operations, subject to strict confidentiality agreements
All third parties working with mk1 are required to uphold data protection standards equivalent to our own policy.
Your Rights as an mk1 User
As a mk1 platform user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or incomplete, you can update it through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your personal information, subject to any legal obligations that may require us to retain certain records.
- Right to Restriction of Processing: In certain circumstances, you may ask us to restrict how we use your information.
- Right to Object: You may object to the processing of your information for specific purposes, such as non-essential analytics.
To exercise any of the rights above, contact the mk1 support team by email at [email protected]. We will process your request within a reasonable timeframe. Further information is also available in the FAQ us.
Policy Updates & How to Contact Us
Mk1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform improvements. Users will be notified of any material changes via in-platform notifications or by email where such changes significantly affect how we handle your information.
The date of the most recent update to this Privacy Policy will always be displayed at the top of this page. We encourage you to review this document periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding your privacy and data protection on the mk1 platform, please contact us via:
- Email: [email protected]
- Support Section: Available 24 hours a day in Bahasa Melayu
Our team is committed to addressing all privacy-related enquiries thoroughly and within a reasonable timeframe. Continued use of the mk1 platform following any amendments to this policy will be considered your acceptance of the revised terms.
Questions About Your Privacy?
The mk1 support team is ready to help with any questions about how we handle your data. You can also visit our FAQ section for more information on account management and security.